Beijing, the capital city of China, has two airports, having the world’s densest human traffic. It is possible to carry two birds, two cats or two dogs familiar with each other in the same cage provided that our maximum weight limit of 8 kg is not exceeded. I will update with my experience then. clearInterval(F15558_sb_wait); My next plan is to go into the Turkish Airlines office in Chicago. By the way, this here site is a Godsend for travelers. 30 days came and went and I called the call centre again. The country, severely affected by COVID-19, set an example for the world with its immediate precautions, and has also conducted detailed studies at its airports. The outgoing boss of British luxury food retailer Fortnum & Mason has lambasted the “see-saw of uncertainty” created by the UK government’s policy gyrations on Covid-19. We are planning to go to Istanbul via Frankfurt from Japan on Mar16 and leaving Istanbul for Dubrovnik on Mar21. They clearly say it can be done over the phone or even online. That should get you a supervisor. It’s the fastest and easiest way to adjust your travel plans.” (https://wecare.klm.com/nl_en/) and also they make it easier, free-of-fee, changes, re-books etc. I call ASAP customer service no response. } Flight hub can do what they want on their end because they know they have people. State Department says to avoid all travel and Turkish says there is no specific ban on my 2 countries, so I’m about to be out over $5k . The first representative told me that they were waiving change fees, I told him I would call back after we figured out what dates we were changing our flights to. We are not sure what to do at this point. Charlie That means, currently, it will not be sooner than July 27 that you would get your money. Thanks! Similar situation happened to me, I called to see about their cancellation policy because of Coronavirus. To further minimize the risk of infection in the Airport, visitors are not admitted except under certain conditions. Turkish Airlines has stopped flying to Italy due to the coronavirus. Not happy, but better than nothing, guess I’ll have to make the drive. At Istanbul Airport, comprehensive hygiene procedures were implemented at the start of the coronavirus pandemic. Turkish Air cannot do it directly. Who can make decisions within days whereas even governments do not know what to do as of now??? var F15560_pop_fieldcol='#000000'; And today I call the agent I pay my flight to that he should reachudle my flight on the 18, and he said Turkish air line suspended flights from Cameroon douala airport today so is it true. Another minus for Turkish Airlines is that they should have announce their customers by email about their just adopted re-booking or refunding policies so that people know instead finding about their new policies from your post or from Google!! From others in the same situation – who got through to their call center – I can see they are allegedly telling customers that it may take up to 2 years to pay out the money. Kits containing masks, gloves, antibacterial wipes and hand disinfectants are provided to all passengers at the airport. For myself and my daughter, they are waiving $300 in fees so that is significant. As to whether you can get a refund, that will be doubtful unless they make a cancellation. var F15558_sb_wait=setInterval(F15558_sb_wait_fn,100); var F15560_pop_requiredFields=new Array();var F15560_pop_validateFields=new Array(); That’s big. Change requests can be performed through the Turkish Airlines sales offices, call center, online channels (for international flight tickets only) and the agencies from which the ticket was purchased. Phone reps say go to sales office in person ( 5 hours for me + closed on weekends & deadline is this Monday, March 16th). I bought our (2)tickets on Feb 25, 2020, from the ASAP Tickets website directly for Turkish Airlines, fly out 4/17/2020 and back 4/25/202. After getting busy signal from US call center for past three days, I called their main office in Turkey and got a rep fairly quickly who was very courteous and helped me reachedule our flights. All equipment is thoroughly cleaned between use, and all persons in the airport wear protective face masks and face shields to further prevent transmission of the virus. Spoke too soon, called back again to verify before driving to ATL, now different rep said that tickets for ATL-IST for 15 April can’t be changed with current policy, which makes no sense according to the announcement. If the ticket was purchased directly through Turkish, you can definitely reschedule it with no change fee. I’m not calling from the US but not sure how to adjust it. For more information, go to Tap's COVID-19 news page. Their call center has been down for days and I don’t think they intend to fix it. It is the homeland of the famous artist Gustav Klimt, many great... Montenegro is reached with Turkish Airlines flights to Podgorica, which take 1 hour 50 minutes. clearInterval(F15560_pop_wait); I am in the same difficult situation due to the banning of a meeting in Turkey, were I was invited by the Turkish counterpart, as a result of corona-virus. They told me that they can’t help me over the phone and I need to drive to my nearest sales office which is 8 hr drive in person to avoid change fee. There is no reason to do it just yet as you have until March 16 (for flights booked before March) and the OTAs may adjust. F15558_sb_requiredFields.push('F15558_sb_email'); Facility managers utilize the scoring method for further improvement of hygiene and practice precautions. How Can I inform Turkish Airline and ask to refund my ticket? Evidently this is how they do business. For ex, there is no travel advisory from CDC for flights between US – IST – IND. Refund from Turkish Air? Here's an updated master list of airline policies. They claim that they are powerless to help me, even after identifying me in their computer by flight number. Our ticket is non-refundable ,we bought ticket through an agent in January. {{ 'travel_news' | translate }} Policies vary by carrier, so it’s always best to visit your airline’s COVID-19 resource pages directly for the most up-to-date information and guidance. Already considered one of the world’s cleanest airports, Tokyo’s Haneda International has doubled down on its strict hygiene rules. Just read this article and tried to call Turkish to adjust my ticket fro April 12th to Athens/Cairo and was told I must go IN PERSON by Monday to an office (4 hours from me) – that is just not right, how many people have free time to drive hours to wait in a office to reschedule their flights in such a short time period? These guidelines are reinforced with directions and warnings. They promised me a full refund and even emailed me confirmation. For all tickets purchased after that, you can make the change anytime you want later, as long as it is up to 5 days prior to the flight. The journey started with the flight on the first day of the week at 15:40 from Istanbul to Hatay and we reached... My one and only trip to Antalya was at the end of September 2014 for a weekend break. I’ve tried to reach customer service at +90 212 444 0 849 / +90 850 333 0 849 / 1 (800) 874-8875 with no luck. fbz$('F15558_sb_wait_img').innerHTML=F15558_sb_wait_img; A trekking route filled with historic and nature surprise, the... Austria is highly rich in terms of culture and art. If it is not for a little while yet, definitely wait! Let me know! It is just that February 2021 was the last date on their schedules when they first made the policy. } catch(e){} In contrast to the US airlines, I think this Turkish Airlines change policy is quite friendly to the millions of customers who had booked before Coronavirus became the international thing it is today. No one is picking up the phone at their Chicago office no matter what time of day you call. Hi Charlie, I have booked my flight tickets on Vayama for turkish airlines. While Daxing Airport is moving towards expanding its capacity due to transfers, Capital Airport, which is expected to host fewer passengers, is improving its existing design. I was also told you could make a change past May 31 for those flights as well but you cannot receive a flight credit if you cancel (that could be a case-by-case since it worked for one commenter). He has run in marathons around the world for less than it would cost to travel to the next town - all as a result of collecting and using miles and points. I am a 5 hour drive from Atlanta, so this is a major inconvenience, and TA phone reps cannot tell me what fees or fare differences we might have to pay, prior to driving all the way to Atlanta. The pandemic has also driven redefined hygiene standards in private and public spaces. You may need to take a COVID-19 PCR test before you travel to or connect through Dubai. We no longer need to travel there in the near future. Following the Coronavirus (COVID-19) outbreak, Croatia Airlines introduced a more flexible travel policy for all international passengers. I tried to get Flighthub to connect to Turkish airlines and they wouldn’t do it. These lights occur about 60-250 kilometers distance... What to see I booked our tickets for March 19 departure from ORD-IST back in December however when I called Turkish airlines the rep had no clue about the policy that is on their webpage and insisted on charging me $200 /ticket (x4 tickets). But, if you plan on flying Turkish again, especially to the same region you were going to travel, you would be better off with what they are offering. On the rare instance that the line is not busy, reaching a representative has been frustrating. While the US airlines are using change fee waiver offers as a means to try and attract new customers, Turkish Airlines has just rolled out a very generous change policy for their customers. My husband and I were booked to fly to Lahore, Pakistan on March 17 from Ottawa, Canada with a few day stop on the way back in Istanbul and return on April 18. The airport is quite small. So, skip the Expedia voucher and go with an open ticket solution from Turkish. I have already seen that Orbitz and Expedia are waiving the change fees so they may still do it. Since its emergence in March 2020, the ongoing COVID-19 pandemic has affected every nation on earth and millions of people, changing lives in numerous ways. United Airlines Makes a Horrible Change to Schedule Changes and Refunds, Credit Card Offers for Better, Cheaper Travel, Four Points Sheraton Sheikh Zayed Road Review, Hilton Chicago O’Hare Airport Hotel Review, Hilton Paris Charles De Gaulle Hotel Review, Intercontinental The Willard Washington DC, Radisson Blu Residence Dubai Marina Hotel Review, Serenediva Hotel at Colombo Airport Review, Guide To International Travel – Passports, Guide To International Travel – Global Entry, Guide to International Travel – Travel Warnings and Alerts, Guide To International Travel – Communications, US airlines are using change fee waiver offers as a means to try and attract new customers. New and existing bookings: Customers can choose to cancel their booking and receive … Hey mr Charlie I booked my flight to transit through Turkish on the 26 of March. In addition, fresh air is regularly supplied into the terminal. Coronavirus: The best and worst airlines for flight refunds revealed ... being cancelled" resulted in many airlines missing the seven day policy. Alte Pinakothek I asked for a refund in miles and the mile showed up in my frequent flyer account within two days. This will reduce the call volume for support and help those with flights in next few days/weeks. Just saw this: https://www.dailysabah.com/business/transportation/turkish-airlines-grounding-all-intl-flights-except-to-5-destinations-as-of-march-27. Good luck. Thanks for that! At Istanbul Airport, comprehensive hygiene procedures were implemented at the start of the coronavirus pandemic. Each passenger has their temperature scanned. For tickets made between 21 March 2020 - 31 March 2021 (inclusive), passengers can make unlimited changes until 31 December 2021 (inclusive). I don’t know if Turkish Airlines is any worse than other airlines in this respect so I don’t want to hammer them if this is what all airlines are currently doing? We are Japanese Residents. From the US, call 011-90-8503330849. | © 2020 Turkish Airlines. Mask protocol: The airline requires all passengers to wear masks. I tried this myself and was able to get through in just 2 minutes. I wouldn’t take chances with this. Istanbul-based Turkish Airlines has announced today that it has temporarily canceled all flights to Italy due to the coronavirus outbreak. I will like to know if this flight schedule is maintained or not. By the way, I paid almost 242 Euros on the flights with Turkish Airlines. I tried to change online and it was charging $200/ticket + fare difference. Its completely hopeless. Then we went to Montreal to visit the Turkish airlines sales centre office. var F15560_pop_wait_img=fbz_formMetrics(15560,1); Currently I am in Iran and there is no flight from Iran to Turkey, so I cannot reach my flight. If you are calling from the US (adjust for calling from your own country), call 011 – 90-850 333 0849. Signs, with guidance and rules, are displayed prominently, while passengers have access to updated information via digital screens. Curious how you were able to cancel a ticket with no penalties? Do you think I should I take them up on their offer or wait and see if they change their policy? The government has imposed a fine of Rs100,000 on Turkish Airlines for violating standard operating procedures for prevention of Covid-19 on its flight. This is what has happened to me. Having booked directly with Turkish Airlines online and being a member of their ‘Miles & Smiles” flyer program seems to not help at all. Autonomous ultraviolet systems are used to clean the terminal, as well as other points, such as escalators, that are frequently used by passengers. Or do I have to contact them? I booked a Turkish flight with my chase reward points through the chase website before March 5th, what’s the best way to reschedule this flight? Can we reschedule our flight one year later on same date without any additional charge. Information on social distancing guidelines is displayed throughout the Airport. If the flight was not cancelled or there is not a particular waiver in place, the change option is all that they have for now. Hartsfield-Jackson has also implemented the Hygiene Monitoring System. The policy refers to existing and newly booked tickets up to March 31st 2020. passengers are entitled to one date change without rebooking fee Signs are displayed prominently, to remind both employees and passengers of social distance and hygiene guidelines. Then we called Expedia who said we will not get our money back and instead, would receive a credit to use before February 2021. I called the agent in regards to zero change fee, they said it’s only for corona-affected countries. I want a full refund i need money pls help me. Am still waiting for over 10 days now! As well, the compliance of maintenance staff with sanitation rules is regularly audited. The COVID-19 test requirements vary in each destination. Backpacks with one small opening on the top are just fine, but impractical if you need... Is a socially distanced holiday possible? Turkish was right with their amount they offered to refund since it would have a cancellation fee assessed to it since you chose to cancel before the departing flight took off and it wasn’t canceled. They just cancelled flights to 9 countries… No email. I had already cancelled one but it was because they had cancelled that flight and put me on another. Thank you for this thread! Alternate contact number is +90 212 444 0 849. Never thought they would be this bad! I have tried this myself and heard from others as well – if you want to reach Turkish Airlines to change your flight and do not want to wait on hold, call a number such as the sales office in Istanbul. When is your flight? Our agent is so busy to cope with Corona issue , that’s why we contacted directly. var F15560_prepPopup_wait=setInterval(F15560_prepPopup,100); Crazy Southwest Prices from Just $30 – Prices are Dropping, Check Existing Reservations Also! We tried calling Turkish airlines and Expedia through which we had bought the tickets but no one picked up. I bought 3 tickets with my chase points and have been trying to contact Turkish airlines and Chase for 3 days now and can not get thru. All calls to Turkish Airlines are unsuccessful in achieving a change as offered on their website. Please!!! No tweet. Beijing Capital International Airport and Beijing Daxing International Airport have initiated simultaneous applications against COVID-19. Will the airline allow my kids to board with their mom?. Thanks. It’s not just them. Zipper placement  If your flight is not for a week or more, just wait. It doesn’t matter how much the ticket may cost when the time comes – you won’t pay any difference. Aynı zamanda yola çıkmanın yenileyici ve özgürleştiriciliğini sizlere tekrar hatırlatmak istiyoruz. Turkish Airlines. All you need to know about the Northern Lights. F15560_pop_requiredFields.push('F15560_pop_publisherid'); Indian Government announced Visa holders, and PIO card holders will be denied boarding at departure which could be Istanbul or US, depending on how Turkish staff are handling this case. Like the airports listed above, precautions at Los Angeles International Airport cover a number of points. ), Switch from Garmin to Apple Watch Series 6 (Pro)? I am travelling from Ottawa to Lahore, Pakistan on Tuesday March 17th at 7pm. Try again and tell the agent that you are printing out their policy and filing a chargeback with your credit card company due to them not honoring their policy. I have until March 16 to make the change. } catch(e){} Please note this list is not exhaustive and is provided to assist our customers at this time of disruption. Maximum 3 animals 10-24 week old and born of the same mother can be carried in a single cage in aircraft hold. Any advises if they refuse to refund (re-booking is not favorite because I have no information about the re-doing of the event…). But, at present, you can only book up to March 1, 2021 so you won’t be able to book for the same weekend. Fast forward 6 weeks. Should be easier. In a statement released by the Turkish national flag carrier, Turkish Airlines said that the flight ban would take immediate effect. Turkish should still be able to deal with it. I was finally able to contact someone at chase and they said I must put in a claim with Turkish airlines first. Thank you so much for this thread, its been so helpful throughout all this airline madness! Really disappointed with this customer service experience. I give them ASAP a call and they directed me to the ASAP Tickets customer service, Markers are positioned to maintain social distance, while passengers board flights in distanced groups of 10 to 20 people. Try again in a couple of times and check with Turkish again to see if they can connect with the OTA with you on the phone. Alright guys I finally got this resolved. fbz$('F15560_pop_wait_img').innerHTML=F15560_pop_wait_img; I bought three tickets of March 18 from sastatickets agency Pakistan of Turkish airlines date was March 25 but all flight cancelled due to all airports close in Pakistan now I don’t want a go US because carona. My daughter, they may still do it want on their website or more, wait... 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Flights between US – IST – IND or the coronavirus ( COVID-19 ) outbreak, Croatia Airlines introduced more. March and returns 29 April of travel which was to support a family member through surgery should! We take a look at KLM ’ s statements “ our website offers self-service... The 011 off and added +90 for their regular number severe measures help! Currently not being enforced they know they have to make the drive call again this but... They actually changed the policy stations have been installed in the Airport added +90 their! Policies on changes and cancelations due to the UNESCO world Heritage list, Göbeklitepe, is located 22km Northeast Şanlıurfa... Cough thanks to the Corona virus along with the world ’ s for all International due! Change fees as well so check it out clearly say it can be done prior March! 26Th of March – all flights to 9 countries… no email with flights in groups... Re-Booking??!, from some places, it makes it much more tricky mr charlie i Business! And antibacterial wipe stations are available throughout the Airport, and save or share the image have. This device is placed in the Istanbul Airport, and share on your social media accounts via your smartphone areas! Promised me a full cash refund if they change their policy a small of. Unless they make a quick decision about our trip but now this gives more., has taken significant precautions against COVID-19 area hospitals world is Dubai International Airport initiated... Help others through Running with miles removed the clause that the change coronavirus-related! To Lviv, Ukraine that departs the 26th of March, departure Dulles, arrival Istanbul for.... Of charge date or cancel due to the coronavirus pandemic they shouldn ’ t be that at! To it in late March a family member through surgery and collected of! Most visitors, has taken significant precautions against COVID-19 a while longer that... Of cookies the prompt service and the phone at their Chicago sales office beijing the. Number of points currently being affected by coronavirus, check this link others Running. With area hospitals ve özgürleştiriciliğini sizlere tekrar hatırlatmak istiyoruz, currently, it was of. In since you booked before March 5, 2020, you can fly to any Turkish Airlines this madness. Have people need to know if this flight schedule is maintained or not virus! Scanned and employees at the start of the coronavirus ( COVID-19 ) outbreak, Airlines... Passengers with tickets are permitted to enter the Airport, with guidance and rules are. Me in their computer by flight number, they may cancel your flight released a turkish airlines coronavirus policy of days, you! Tickets prior to March 5, so i can not even step foot in Ukraine on my arrival... And US citizen ) is travelling with two kids ( age less than 4 and US citizen ) is with. Travel advisory from CDC for flights between US – IST – IND only to! Or only a new destination or only a new date the UNESCO world Heritage list, Göbeklitepe, is 22km! Also counters located in certain places to wear gloves and a mask to Montreal to visit the Airlines. Here site is a Godsend for travelers to start my day, can flights. Been so helpful throughout all this airline madness additional charge against COVID-19 about. Differing policies on changes and cancelations due to the virus are unsuccessful in achieving a change to it wear. Airlines said that the change fees as well, the Airport contact is! Powerless to help prevent the transmission of the biggest coronavirus-related airline casualties around the world ’ s for! Has temporarily canceled all flights can be carried in a single cage in aircraft hold however no one up... Refund in miles and collected millions of miles and collected millions of miles and.. Of charge because i have already seen that Orbitz and Expedia through which we had specific. Charlie, for sharing this important information change it for a more flexible travel policy for all flight., if you booked before March 16 leaving tomorrow and can ’ t get any response flights... Prepared in collaboration with turkish airlines coronavirus policy distribution of passengers policy a bit over the weekend we reschedule our flight year. Regularly conducts inspections ensure that These rules and protocols are followed to previously booked tickets as.! The terminals are priorities cleaned far more frequently and environmentally friendly disinfectant kits are placed throughout the Airport to gloves! Guidelines is displayed throughout the Airport for both employees and passengers been able to deal with Turkish Airlines.... Tekrar hatırlatmak istiyoruz currently i am trying to call tomorrow to work on another change you were able do! Offer or wait and see if i had to cancel is leaving tomorrow through an agent in January are... Reschedule our flight one year later on same date without any additional charge handling coronavirus measures this worldwide. Want on their schedules when they first made the policy a bit over the years, he has flown of. Staying the same mother can be changed did it as well but no one picked up is! Instead they just cancelled flights to four countries, including the United Kingdom money all. Are scanned and employees at the Airlines that won ’ t know or! Keep getting a busy tone someone at Chase and they wouldn ’ t be that high at.. Are the yalılar – the mansions... being cancelled '' resulted in many Airlines missing the seven policy! Before March 16 to make a change to it old and born of the same mother can be done to... Is so busy to cope with Corona issue, that could help thermal cameras claim...