Learn your NAT type by launching the PS4 Remote Play application, then click Settings and choose the Information tab. Here's what I know about the problem. Random … For these reasons, you have no reason really to prevent system updates. Get help with PlayStation 4 and PlayStation 5 connection issues. I have learned many different things necessary to make the connection work. Make sure the network NAT type is Type 2 or less. I've had a PS4 and PS plus for a few months now, but I haven't been able to play online. Turning off your PS4 and turning it back on is the same thing as restarting, so if that didn’t fix your problem, let’s move down. 1. Restart the PS4 – Like restarting your computer, this will restart the PS4 in normal mode. Our Fix & Connect tool offers support if you can’t connect to the Internet, sign in to PSN or your online experience is poor. I can download updates for PSN and games and access the store as well as use apps like Netflix and the internet browser, but I can't play any games online. If your connection is not strong enough to support Remote Play, please visit the PSN connection optimization page for tips on how to boost your connection speeds. 2. Let’s go through the different options to see what they do and what data on your system gets affected. Help & Tech Support I connect my controller to my MacBook Pro (atleast I think I did?) I am having the same problem and ea help has been useless the whole time always disconnecting my chat and not address the problem directly Message 8 … @AskPlayStation hey there I'm on my PS4 right now and it says I'm appearing offline and I can't play any game on my PS4 can you help me? Remote play won’t let me use my main account. You can check your Internet connection to see if it is the problem. There is no hardware problem with the PS4. 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